The following are the terms and conditions of use and privacy notice for the SFBB+ App.

Please also find below the returns policy for products bought in our shop.

Terms & Conditions of Use

By downloading the App you agree to the following:

We grant you a non-transferable, non-exclusive licence to use this app on your device, subject to these terms, the privacy policy and any applicable app store rules (incorporated into these terms by reference). We reserve all other rights. 

It remains entirely your responsibility to ensure that the services provided by the App assist or meet your requirements in law, and that these are appropriate for your business and jurisdiction.

All Environmental Health Services Ltd (AEHS) will not assume the role of duty holder in respect of any law applicable to yourself or your business.

AEHS can accept no liability under civil, common or statutory law and will not be liable for damages of any kind arising from your use of the App. The maximum aggregate liability of AEHS under or in connection with your use of the app or these conditions of use, whether in contract, tort (including negligence) or otherwise, will in all circumstances be limited to the last subscribed fee paid for the app. We’ll have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

In addition, AEHS can accept no liability for any loss of profit, loss of business, business interruption or loss of business opportunity arising from any lack of service as a result of poor signal or if the App is not compatible with your devices or any other technical difficulty which means that connectivity between you and the App is limited or broken.

AEHS is not able to make any guarantees about the availability of data on the app and may stop, change or remove the app (or the conditions of use) at any time and for any reason without giving you any notice.

You’ll comply with all reasonable guidelines issued by AEHS regarding the use of the App. You agree to use the App only for its intended purpose.

The App may only be used to store information relating to the ongoing operation of your food safety management system as described within the App. Any data stored outside this remit, or any data storage which may be considered as excessive, may be determined an unreasonable use of the App.

By agreeing to these terms and conditions you are accepting that data stored within this App for ongoing “Diary Pages” and “Other” uploads will only be stored for three years, and then will be permanently deleted. AEHS will ensure that App users receive a minimum of one month’s notice in order to allow them to make arrangement to download this data before it is deleted.

AEHS reserves the right to view the data stored by you within the App in order to determine whether the reasonable use clause is being complied with. This will only be the case where it is suspected that these terms and conditions are not being met.

In the event that AEHS reasonably believes that you’re failing to meet with these terms and conditions, AEHS has the right to temporarily or permanently stop your use of the app immediately and without refund.

AEHS will ensure that all updates to the FSA's "SFBB for caterers" and other relevant documents are incorporated into the App (and any associated products) within three months of being published by the FSA.

These terms and conditions and any dispute, claim or obligation (whether contractual or non-contractual) arising out of or in connection with them, their subject matter or formation will be governed by English law. You agree that the English courts will have exclusive jurisdiction to settle any dispute or claim relating to your use of the App.

For further information about how the AEHS uses your personal data see the AEHS privacy notice.

If you have any questions or a complaint, contact us at

This app is provided by and copyright of All Environmental Health Services Ltd. Our Company Registration Number is 08364256

The SFBB+ logo is a trade mark of All Environmental Health Services Ltd.

SFBB+ contains ©Crown copyright material from “Safer food, better business” Food Standards Agency, (2015, as ammended) used under the terms of the Open Government Licence v3.
The Food Standards Agency is not affiliated with the SFBB+ App and does not Endorse SFBB+, All Environmental Health Services ltd or its use of the copyright material.

Privacy Notice

All Environmental Health Services Limited (AEHS) is the data controller for the personal information you provide as part of the sign-up process for using the SFBB Plus application.  You can contact AEHS via email at

What we need your information for and the legal basis for it

Your data is necessary for the performance of our contract with you, without it we are unable to offer you use of the SFBB Plus application.

We may also occasionally send you updates, alerts, information and offers that are appropriate to you and your business as a user of the SFBB+ application, this is what is known as legitimate interest.

Use for any other purposes

If we need to use your information for any other purpose, we will normally inform you before we do so, unless we believe you know about the new purpose already or there are legal reasons that prevent us from telling you.

Will you pass my information to anyone else?

We will not provide your details to third parties for any purpose, other than for the legitimate/contractual operation and management of the application itself (e.g. technical advisors, app developers etc.).

How will we store and look after your information

Your data will be held electronically in a secure manner. Although your data may be stored outside of the EU, by virtue of being provided via International organisations such as Apple and Google, we will ensure that all those organisations storing your data do so in accordance with the requirements of UK data protection regulations, with the highest level of security being paramount.

How long we will retain your information

We will normally keep your details in our current database for a period of 1 year after your business ceases to subscribe to our services, or for as long as we are required to do so by law or in accordance with our operational requirements. 

Your rights concerning your information

The General Data Protection Regulation gives you a number of rights concerning your personal information. See the list below. Not all rights apply in every case – it will depend on the legal basis for collecting your information and how we use it.

  • The right to be informed  
  • The right to restrict processing
  • The right of access  
  • The right to data portability
  • The right to rectification
  • The right to object
  • Rights related to automated decision making
  • The right to erasure

More information on these rights can be obtained from the Information Commissioner’s Office (ICO).

Right to complain to the Information Commissioner’s Office

If you are not happy with the way AEHS is handling your personal information you have the right to lodge a complaint with the ICO.

You will find details of how to do so on the ICO website at or by phoning their helpline on 0303 123 1113.

Shop Returns Policy

This policy is offered in addition to your statutory legal rights

We always endeavour to post goods to you within 7 days of receipt of your order, starting from the next normal working day (For example, an order received on a Saturday will not be considered as received by us until the following Monday). However, due to postage delays being out of our control, please allow up to 30 calendar days to receive your goods

Returns must be requested by email within 14 days of receipt of goods

Returns must be requested by email to

You may be asked to provide evidence of your purchase, such as your email receipt

Returns will only be accepted where the goods are completely unused and in the original unopened packaging

The customer is responsible for the return costs of goods, you are strongly recommended to use a tracked method of mailing with appropriate insurance cover

Goods must be received by us within 14 days of agreeing their return

Refunds will only be issued to the original payment method

Refunds will be issued within 14 days of the goods being received by us